Chief Happiness Officer

Chief Happiness Officer (CHO) 

About the Role:

We are looking for a warm, proactive, and customer-focused Chief Happiness Officer (CHO) who will be responsible for ensuring an exceptional customer experience from the time of booking until the completion of the agreement and beyond. The ideal candidate should excel in customer bonding, relationship management, regular follow-ups, field visits, and empathetic communication. This role plays a crucial part in building trust, strengthening client relationships, and ensuring a smooth journey for every customer.

Key Responsibilities:

Client Relationship & Customer Happiness:

l Build strong, long-term relationships with customers from the day of booking.

l Personally visit customers/clients the next day after booking to ensure trust and onboarding.

l Stay in regular touch with customers pre-agreement and post-agreement until the final handover.

l Greet and engage with customers on their birthdays, anniversaries, and special occasions through email, WhatsApp, or calls.

l Maintain a friendly and empathetic connection at all times.

Customer Query Handling

l Act as the first point of contact for all customer queries.

l Ensure every customer concern is resolved by coordinating with the Relationship Manager (RM) and other internal teams.

l Keep the RM in loop for all communications, updates, and escalations.

l Ensure no customer query is pending or delayed.

Communication & Updates

l Send regular updates, reminders, and follow-ups regarding project status, site visits, and documentation.

l Maintain active communication through WhatsApp, calls, emails, and in-person meetings.

l After agreement completion, create and manage a WhatsApp Community for the customer group.

Documentation Accuracy

l Ensure accurate customer agreements with proper details, billing information, timelines, and dates.

l Follow up on pending documents, payments, and agreement-related processes.

l Coordinate with legal, accounts, and sales teams to ensure smooth execution of agreements.

Customer Experience Excellence

l Ensure customers feel supported, valued, and well-informed at every stage of their journey.

l Take proactive steps to improve the customer experience and happiness level.

l Conduct follow-ups before and after key milestones (booking, site visits, payment stages, agreement signing, etc.).

Required Skills & Expertise:

l Excellent customer bonding and relationship-building skills.

l Warm, empathetic, and positive personality with a customer-first approach.

l Strong verbal and written communication skills (WhatsApp/Email/Calls).

l Ready and enthusiastic for field visits and client meetings.

l Proactive, responsible, and capable of handling multiple customer cases simultaneously.

l Strong coordination skills to work with sales, legal, CRM, and RM teams.

l Accuracy in handling agreements, documents, dates, and billing details.

l Ability to maintain composure in customer-facing situations and resolve issues calmly.

l Good organizational and follow-up skills.

l Basic computer knowledge (Excel, Email, CRM tools, WhatsApp Communication).

Qualifications

l Graduation should be done.

l Experience in Real Estate Customer Service / CRM / Relationship Management preferred.

l Freshers with excellent communication skills and customer-friendly attitude may also apply.

Location: Pune (Baner)

Designation: Chief Happiness Officer

Salary: 20000/- to 45000/- (Depends on Competency Level)

· CANDIDATE WITH GOOD COMMUNICATON SKILLS, LOOKING FOR GREAT PLACE TO WORK & EARN GOOD INCENTIVES

· Looking for an IMMEDIATE JOINER 

· INTERESTED CANDIDATE CAN CALL OR WHATSAPP CV TO HR:

· HR KUNAL: 8815580118      

· Mail: hr@assetscout.in