Community Manager 3-5 Yrs

Job Summary

The Community Manager is responsible for managing the day-to-day operations of the co-working space while ensuring a high level of member satisfaction and engagement. The role focuses on building a strong professional community, maintaining operational efficiency, supporting occupancy growth, and providing excellent customer service to members and clients.

The Community Manager acts as the primary point of contact for all members and visitors, ensuring the workspace operates smoothly and creates a collaborative and productive environment.

Key ResponsibilitiesCommunity

& Member Management·      Build and maintain a strong professional community within the co-working space.

·      Manage member onboarding, orientation, and relationship management.

·      Address member queries, complaints, and service requests promptly.

·      Encourage collaboration and networking among members.

Operations

Management·      Oversee daily operations of the co-working facility.

·      Ensure workspace, meeting rooms, and common areas are well maintained and organized.

·      Coordinate with housekeeping, security, and maintenance teams.

Sales

& Occupancy Support·      Conduct workspace tours for potential clients and members.

·      Assist the sales team in converting leads into memberships.

·      Support initiatives to improve occupancy and retention rates.

Event

& Community Engagement·      Plan and organize networking events, workshops, and community activities.

·      Create initiatives that enhance member engagement and experience.

·      Collaborate with marketing teams for event promotion.

Vendor

& Facility Management·      Coordinate with vendors such as internet providers, office suppliers, and maintenance contractors.

·      Ensure all office facilities and services function properly.

Administration

& Reporting·      Maintain membership records and coordinate billing processes.

·      Monitor occupancy levels and member feedback.

·      Prepare regular operational reports for management.

Requirements

Education·      Bachelor’s degree in Business Administration, Hospitality,

Marketing, or a related field.

Experience·      Minimum 3–5 years of experience in community management, workspace operations, or client relationship roles.

·      Experience working in co-working spaces, business centers, or

real estate managed offices is preferred.

Skills

• Community management and client relationship skills
• Facility and workspace operations management
• Event planning and coordination
• Basic administration and reporting skills
• Good in CRM or workspace
• management systems and good in presentation skills
• Excellent communication and interpersonal abilities
• Strong customer service orientation
• Problem-solving and conflict resolution skills
• Ability to manage multiple responsibilities simultaneously