• CRM Management:

Oversee the administration and maintenance of our CRM software.

Customize and configure the CRM system to align with our real estate business requirements.

Ensure data integrity by regularly updating and cleansing the database.

Troubleshoot technical issues and liaise with IT support for resolutions.

Stay updated with CRM software updates and implement new features as needed.

• Lead Assignment:

Receive incoming leads through various channels (website inquiries, phone calls, etc.).

Evaluate lead quality and prioritize based on predefined criteria.

Assign leads to the appropriate sales representatives promptly and accurately.

Monitor lead progression through the sales pipeline and intervene when necessary to ensure timely follow-up.

• Reporting and Analysis:

Generate reports on lead distribution, sales performance, and CRM utilization.

Analyze data to identify trends, patterns, and areas for improvement.

Provide actionable insights to management for optimizing lead allocation strategies and sales processes.

• Training and Support:

Conduct training sessions for sales team members on CRM usage and best practices.

Offer ongoing support and guidance to users to maximize CRM utilization and effectiveness.

Address user inquiries and provide technical assistance as needed.