Customer Care Executive

Job Summary:

We are looking for a dedicated and customer-focused Customer Care Executive (Non-Voice) to handle customer queries through chat, email, and online platforms. The candidate should be responsible for providing timely and accurate support while ensuring high customer satisfaction.

Key Responsibilities:

Handle customer queries via chat, email, and online support platforms (non-voice).

Resolve customer issues efficiently and professionally.

Maintain accurate records of customer interactions.

Provide product/service information to customers.

Follow company processes and quality standards.

Escalate complex issues to the concerned department when required.

Ensure customer satisfaction through effective communication and problem-solving.

Required Skills:

Excellent written communication skills.

Experience in non-voice/chat support.

Strong customer handling and management skills.

Basic to good computer knowledge.

Ability to understand and resolve customer queries.

Good typing speed and attention to detail.

Problem-solving mindset.

Eligibility:

Graduate / Undergraduate (Any stream).

Fresher & experienced both can apply.

Basic knowledge of MS Office and internet.

Work Environment:

Full-time role

Day/Night shift (as per business requirement)

Work from home (as applicable)

Short Version (for WhatsApp/Poster):

Hiring: Customer Care Executive (Non-Voice)

Role: Chat & Email Support

Skills: Good communication, computer knowledge, customer handling

Eligibility: Graduate/Undergraduate, Freshers welcome