Customer Relations Officer
Unnati Vehicles Private Limited
Customer Relations Officer
Unnati Vehicles Private Limited
Bhosari, Pune Region
₹14,000 - ₹19,500 monthly*
Fixed
₹14000 - ₹18000
Average Incentives*
₹1,500
Earning Potential
₹19,500
You can earn more incentive if you perform well
Work from Office
Full Time
Any experience
Basic English
Job Details
Interview Details
Job highlights
8 applicants
Benefits include: PF, Mobile Allowance, Internet Allowance, Flexible Working Hours, Laptop, Health Insurance, ESI (ESIC)
Job Description
- Job ResponsibilitiesMinimum office attendance should be 95%.
- Candidate is responsible for achieving the NPS score target as per RIPL.
- Check vehicle history at the time of calling the customer.
- Reschedule appointments for customers who have not confirmed.
- Call customers as per the N-7 day calling script.
- Register all incoming calls as customer appointments.
- Ensure communication with non-contactable customers.
- Provide service estimate cost information to the customer.
- Inform customers about service facilities such as Pit Stop and Pick & Drop.
- Make appointment confirmation calls on N-1 day.
- Manage Service Advisor allocations.
- Prepare the daily appointment list on N-1 day and share it with SM / CRM / Parts / Security.
- Follow up and reschedule No-Show Customers.
- Maintain all required reports as per Care 2.0 SOP process, such as:
- Calling & Appointment Register
- Daily SDR Monitoring
- SA Allocations
- Pick & Drop Register
- Coordinate with Pick & Drop drivers.
- Maintain all details and records of the Pick & Drop process.
- Maintain the KPIs as per the Care 2.0 targets for SDR and Pick & Drop.
- Report daily to the CRM and share the calling report in the official WhatsApp group.
Job role
Work location
BG -118, Landewadi Chowk, near Shivaji Maharaj Statue, G Block, MIDC, Bhosari, Pimpri-Chinchwad, Maharashtra 411026 Bhosari, Pune Region
Department
Customer Support
Role / Category
Customer Support - Service Delivery
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
12th Pass
Skills
MS Excel, Good Communication Skills, Telecalling - Customer Service, Telemarketing, Lead conversion, Telecalling, Service standards, Domestic BPO, Service orientation, Automobile engineering, Communication, Service delivery, Vehical tracking, Service Appointment Booking, Voice Process
English level
Basic English
Age limit
18 - 35 years
Gender
Any gender
About company
Name
Unnati Vehicles Private Limited
Address
BG -118, Landewadi Chowk, near Shivaji Maharaj Statue, G Block, MIDC, Bhosari, Pimpri-Chinchwad, Maharashtra 411026 Bhosari, Pune Region
Job posted by Unnati Vehicles Private Limited
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