Ecommerce Sales Executive

About Macstation

Macstation is India’s largest provider of new and refurbished Apple products, established in 2005. With stores across Pune, Mumbai, Delhi, and Kolkata, we are committed to delivering premium-quality Apple devices with exceptional customer service both online and offline. 

Role & Responsibilities

As a Sales Executive – E-commerce, you will be responsible for:

Customer Engagement

•  Handle customer inquiries from website, WhatsApp, calls, and social media
• Understand customer requirements and suggest the right Apple products

Online Sales & Conversions

• Convert online leads into successful sales
•  Share product details, pricing, offers, and payment processes
• Assist customers throughout the buying journey

Product Expertise

• Explain features, benefits, and differences between Apple models
• Clearly communicate new vs refurbished product value and warranty! 

Order Coordination

• Coordinate with internal teams for order processing, billing, and dispatch
• Ensure smooth post-sale communication with customers

Lead Management

• Maintain proper lead records and follow-up status
• Regularly update CRM or internal sales sheets

Reporting

• Prepare daily and weekly sales performance reports
• Share customer feedback and insights with the team

Requirements Education

• Graduate or pursuing graduation in any discipline (Commerce/Marketing preferred)

Skills

•  Strong verbal and written communication skills
•  Basic understanding of e-commerce or online sales
• Comfort with WhatsApp, calls, and online customer handling
• Willingness to learn Apple products quickly 

Attributes

• Female candidates preferred
• Confident, polite, and customer-centric
• Target-oriented with a positive attitude
• Organized, responsible, and detail-focused