Front Office Executive

Job Summary:

The Front Office Executive is responsible for managing guest interactions, handling bookings and billing processes, and guiding guests throughout their visit. This role requires an enthusiastic, customer-focused individual who can provide accurate information, resolve inquiries efficiently, and create a warm, welcoming environment that encourages repeat visits.

• Key Responsibilities:
• Welcome and assist guests in a friendly and professional manner
• Handle walk-in and phone inquiries regarding services, bookings, and pricing
• Manage reservations, ticketing, and billing accurately
• Process payments and maintain daily transaction records
• Provide clear and up-to-date information about facilities, offers, and policies
• Guide guests through procedures and ensure a smooth visit experience
• Address guest concerns or complaints politely and escalate when required
• Coordinate with internal teams to ensure seamless guest service
• Maintain cleanliness and organization of the front desk area
• Support promotional activities and upselling of packages or services
• Skills & Requirements:Good communication and interpersonal skills
• Customer-focused attitude with a pleasant personality
• Basic computer knowledge and billing system familiarity
• Ability to multitask and work in a fast-paced environment
• Problem-solving skills and attention to detail
• Prior front office, hospitality, or customer service experience preferred

• Preferred Qualities:
• Energetic and well-groomed
• Positive attitude and team player
• Ability to remain calm under pressure