Job Description: The Help Desk Support Executive will provide technical assistance and support for users within the Panchayati Raj Monitoring Unit or Student Resource Centre (SRC). This role involves responding to inquiries, resolving issues, and ensuring the smooth operation of technology and software used in the unit. The executive will act as the first point of contact for users seeking assistance with IT-related problems.

Hiring Agency: Namura HR Consulting 

Hiring Company: Digigram Fintech Solutions LLP 

Company Website: https://dfsl.in/digigram_web/technical-staffing.php

No of Position: 1

Company Description: Digigram Fintech Solutions LLP is the leading provider of e-governance services specializing in system integration and software solutions that will transform the digital landscape of governance.

Company Address: Summer Court. 3rd Floor, Behind Season's Mall, Magarpatta, Hadapsar Pune- 411028

Industry: FinTech

Schedule: 10 am till 6 pm Six Days’ work-week 

Education: Any Graduate Bachelor’s degree, Certificate in Information Technology, or related field.

Experience: Minimum 3 years’ experience in experience in help desk support or technical support roles.

Languages: English, Hindi

CTC (Cost to the Company) : Rs 4.2 Lac per Annum (LPA) , In Hand Salary of Rs 35 thousand per month (KPM)

Key Skills

Minimum 3 years of experience in help desk support or technical support roles.

Proficiency in Microsoft Office Suite and familiarity with IT support tools

Strong problem-solving skills and attention to detail.

Excellent communication and interpersonal skills.

Detail-oriented with a proactive approach to problem-solving.

Ability to work independently and as part of a team.

Willingness to learn. Flexible approach and willingness for mobility to travel in Pune, Maharashtra 

Major Responsibilities

Technical Support:

Respond to help desk calls, tickets and inquiries from field staff promptly.

Diagnose and resolve hardware and software issues.

Provide guidance on the use of software applications relevant to the Panchayati Raj monitoring processes or to the Student Resource Centre (SRC) processes.

User Training and Education:

Conduct training sessions for field staff on software applications and best practices.

Create and maintain user manuals and documentation for frequently encountered issues.

System Monitoring and Maintenance:

Monitor IT systems for performance issues and outages.

Perform routine maintenance and updates on software and hardware systems.

Data Management:

Assist in data entry, data management, and ensuring data integrity in the monitoring unit's systems.

Generate reports based on user requests and operational needs.

Collaboration:

Work closely with IT teams and other departments to resolve complex issues.

Provide feedback to management regarding recurring issues and suggest improvements.

Documentation:

Maintain a log of all issues, resolutions, and user interactions.

Update knowledge base articles with new solutions and best practices.