Host / Hostess

Key Responsibilities:

Customer Service:

1. Ensure the delivery of our brand promise by providing exceptional guest service from the

moment guests arrive.

2. Greet guests with a warm and welcoming demeanor, creating a positive first impression of the

restaurant.

3. Escort guests to their tables and provide assistance as needed, such as pulling out chairs or

helping with coats.

4. Bid farewell to each guest leaving the restaurant with a smile.

5. Promote ACASA products and brand story to all the waiting guests at the lobby (Whenever

possible)

Operational:

1. Maintain an organized and efficient seating rotation to optimize table turnover and minimize

wait times.

2. Communicate effectively with the serving staff to ensure smooth coordination between the

front and back of the house.

3. Manage reservations and waiting lists, accurately recording guest information and

preferences.

4. Answer phone calls and inquiries, providing information about the restaurant and assisting

with reservations.

5. Conduct daily Birthday and Anniversary calling to Little Italy customer data base as provided

by IT/Marketing teams to invite and offer the special discount/offer for their celebration at

Little Italy Restaurant. Create reports for the same and share on a daily basis.

6. Ensure each reservation is booked in the system and customer data is collected without fail.

Appearance and Presentation:

1. Maintain a professional appearance, well-groomed and demeanor at all times, reflecting the

high standards of our brand.

2. Ensure that the hostess station and lobby area are clean, organized, and welcoming for guests.

3. Should have a thorough understanding of the menu items, including ingredients, preparation

methods, and any special dietary considerations.

Team Collaboration:

1. Collaborate with other team members in a supportive and flexible manner, contributing to the

overall success of the restaurant.

2. Communicate effectively with servers, bartenders, and management to address guest needs

and concerns.

Other Duties:

1. Adapt to changes in the restaurant's operations as dictated by industry trends, company

policies, and guest needs.

2. Attend training sessions and meetings as required to enhance skills and knowledge.

3. Undertake any other reasonable duties and responsibilities as assigned by restaurant

management.

Requirements:

1. Previous experience in a customer service role, preferably in the hospitality industry.

2. Strong passion for providing exceptional guest service and creating memorable experiences.

3. Excellent communication and interpersonal skills, with the ability to engage with guests in a

friendly and professional manner.

4. Ability to multitask and prioritize tasks in a fast-paced environment.

5. Flexibility to work evenings, weekends, and holidays as required.

Disciplinary and Non-Negotiable Guidelines for Restaurant Employees:

 Attendance at briefings, training sessions, and participation in general and deep cleaning are

mandatory.

 Employees must report to the daily briefing 15 minutes prior to the scheduled start time.

 Cleaning procedures should commence after 11:00 PM if the restaurant closes at 11:00 PM.

 Employees are required to remain on premises if customers are dining late.

 Non-adherence to job description guidelines may result in reprimand or demotion.

 Mobile policy is to be followed by all staff without fail. Unauthorized mobile usage or leaves

may lead to termination of employment.