In-House Sales Executive

Job SummaryWe are looking for a proactive CRM & In-House Sales Executive to manage customer relationships, handle inbound leads, and drive sales through effective follow-ups and data-driven engagement. The role combines CRM management, lead nurturing, and closing in-house sales while ensuring a high-quality customer experience.

• Key ResponsibilitiesCRM ManagementMaintain and update customer data in the CRM system
• Track leads, opportunities, follow-ups, and sales pipelines
• Ensure accurate documentation of customer interactions
• Generate CRM reports and analyze customer behavior and sales performance
• Coordinate with marketing and operations teams using CRM insights
• In-House SalesHandle inbound leads via phone, email, WhatsApp, and CRM
• Understand customer needs and recommend suitable products/services
• Conduct product/service presentations and demos (if required)
• Follow up with warm and existing leads to close sales
• Achieve monthly and quarterly sales targets
• Upsell and cross-sell to existing customers
• Customer Relationship ManagementBuild and maintain long-term customer relationships
• Ensure timely response to customer queries and concerns
• Coordinate post-sales support and customer onboarding
• Collect customer feedback and share insights with internal teams
• Required Skills & QualificationsBachelor’s degree in Business, Marketing, or related field
• Proven experience in CRM handling and in-house sales
• Hands-on experience with CRM tools (Zoho, Salesforce, HubSpot, etc.)
• Strong communication and negotiation skills
• Data-driven mindset with attention to detail
• Ability to multitask and manage sales pipelines efficiently
• Preferred SkillsExperience in [industry: real estate / IT / education / healthcare / SaaS, etc.]
• Knowledge of lead generation and sales funnels
• Basic understanding of digital marketing and customer analytics
• Key Performance Indicators (KPIs)Lead conversion rate
• Sales revenue achieved
• CRM data accuracy and follow-up compliance
• Customer retention and satisfaction