Quality Control Auditor

Job Summary:

The Quality Control Executive is responsible for ensuring that all franchise locations maintain high standards of quality, hygiene, and operational compliance as per company guidelines. This role involves onboarding new franchisees, conducting audits, providing training, and supporting franchisees to enhance their operational efficiency and customer satisfaction.

Key Responsibilities:

1. Onboarding and Support:

- Conduct assessments and examinations of new franchisees before their inauguration to ensure readiness and compliance with company standards.

- Facilitate opening meetings for newly inaugurated franchise locations, providing essential information and support.

2. Quality Control Audits:

- Execute regular quality control audits at various franchise locations, focusing on quality, hygiene, cleanliness, and compliance with FSSAI norms.

- Maintain detailed records and data post-audit, ensuring that all findings are documented and addressed.

3. Training and Development:

- Provide comprehensive training to franchise owners and their staff during audits, covering all aspects of outlet management and operational excellence.

- Offer ongoing training on marketing strategies to enhance franchisee performance and customer engagement.

4. Communication and Customer Engagement:

- Establish and maintain effective communication with franchisees and end customers, gathering feedback, reviews, and suggestions for improvement.

- Address customer complaints and concerns, liaising with relevant departments to ensure timely resolution.

5. Operational Support:

- Provide training on software systems utilized by franchisees, ensuring they are well-equipped to operate efficiently.

- Address and resolve machinery-related concerns for franchisees, coordinating with maintenance teams as necessary.

- Allocate and track franchisee complaints, requirements, and issues to appropriate departments, ensuring accountability and follow-through.

6. Performance Enhancement:

- Support franchisees in enhancing their service quality and operational performance, identifying areas for improvement and recommending solutions.

- Assist franchisees in inventory management and storage strategies to optimize efficiency and reduce waste.

7. Qualifications:

- Bachelor's degree in Business Administration, Hospitality Management, or a related field.

- Proven experience in quality control, franchise operations, or a similar role.

- Strong understanding of FSSAI regulations and quality standards.

- Excellent communication and interpersonal skills.

- Ability to train and mentor others effectively.

- Proficiency in data management and analysis.

- Strong problem-solving capabilities and attention to detail.

- Willingness to travel to various franchise locations as required.

Desired Skills:

- Knowledge of marketing principles and customer engagement strategies.

- Familiarity with software tools used in franchise management and operations.

- Strong organizational skills and the ability to manage multiple priorities.

Work Conditions:

- The role requires regular travel to various franchise locations.

- Willingness to work flexible hours as needed, particularly during franchise openings and audits.