Receptionist / Front Office Executive

Job Title: ReceptionistIndustry: Real Estate – Plotting / Land Development

Employment Type: Full-Time office

Job Summary:

The Receptionist will be the first point of contact for clients, visitors, and suppliers. The role includes managing the front desk, handling inquiries related to plotting projects, maintaining customer records, and providing administrative support to the sales and operations team. The ideal candidate should be professional, well-organized, and customer-oriented.

Key Responsibilities:

• Front Desk & Customer HandlingGreet and welcome clients, visitors, and investors with a professional and friendly attitude.
• Answer, screen, and forward incoming phone calls; provide basic information about company projects and site locations.
• Manage the reception area to ensure it is clean, organized, and presentable.
• Client Communication & CoordinationAssist clients with inquiries regarding plot availability, site visits, documentation, and project status.
• Schedule appointments for sales executives and coordinate site visits.
• Maintain a log of client visits and follow-up details.
• Administrative SupportMaintain and update customer databases, inquiry registers, and visitor logs.
• Receive, sort, and distribute daily mail, couriers, and documents.
• Assist in preparing brochures, project files, booking forms, and basic documentation for customers.
• Coordinate with the sales, marketing, and operations teams for daily office activities.
• Document & Record ManagementOrganize and maintain project-related paperwork and files.
• Assist in handling agreements, receipts, KYC documents, and booking records.
• Ensure confidentiality of client and company information.
• Office ManagementMonitor office supplies and coordinate replenishment as needed.
• Support overall office operations for smooth functioning.

Required Skills & Qualifications:

• High school diploma or bachelor’s degree preferred.
• Proven experience as a receptionist, front office executive, or similar role (real estate experience is an advantage).
• Excellent communication skills (English, Hindi, and/or local language).
• Strong customer service skills with a polite and professional demeanor.
• Proficiency in MS Office (Word, Excel, Outlook).
• Ability to multitask, prioritize, and handle work pressure.
• Good organizational and record-keeping skills.