Store Manager / Assistant Store Manager

Position Summary -The Store Manager is responsible for overseeing the daily operations of the store, ensuring excellent customer service, maintaining inventory accuracy, managing staff performance, and achieving sales targets. The role requires strong leadership, operational management, and the ability to ensure compliance with company policies and regulatory standards.

Key Responsibilities

1. Store Operations

• Manage day-to-day store operations efficiently.
• Ensure the store opens and closes as per scheduled timings.
• Maintain cleanliness, safety, and proper display of products in the store.
• Monitor store expenses and maintain operational efficiency.

2. Sales & Customer Service

• Achieve monthly and yearly sales targets.
• Ensure high standards of customer service and customer satisfaction.
• Handle customer complaints and resolve issues professionally.
• Promote products, offers, and loyalty programs.

3. Staff Management

• Recruit, train, and supervise store staff.
• Prepare staff duty rosters and manage attendance.
• Monitor staff performance and provide guidance and motivation.
• Conduct regular staff meetings and training sessions.

4. Inventory Management

• Ensure accurate stock management and inventory control.
• Monitor stock levels and place orders when necessary.
• Prevent stock shortages, damages, or expiry issues.
• Maintain proper records of stock inward and outward.

5. Compliance & Documentation

• Ensure compliance with company policies and regulatory requirements.
• Maintain store records, reports, and documentation.
• Coordinate with accounts for billing and financial records.
• Ensure proper handling of cash and daily sales reconciliation.
• Required Skills -
• Strong leadership and team management skills
• Excellent communication and customer handling skills
• Good knowledge of inventory management
• Basic computer knowledge (Billing software, Excel, reports)
• Problem-solving and decision-making abilities