Telecaller Cum Back Office Executive

Job Title:

Telecaller Cum Back Office Executive (Female)

Company Profile:

We are an Import–Export Training & Business Consulting firm conducting webinars, online training programs, and business coaching.

Job Objective:

To handle post-webinar follow-ups, WhatsApp communication, calling, lead management, and basic back office & social media support.

NOTE: Candidates from Pimpri–Chinchwad area, including Nigdi, Akurdi, Dehu Road, and nearby localities will be preferred only.

Key Responsibilities:

1. Call webinar attendees for follow-up

2. Explain course/program details clearly

3. Handle inquiries and provide basic counseling

4. Support enrollment/admission process

5. Send pre-written WhatsApp messages and reminders

6. Reply to customer queries on WhatsApp

7. Maintain lead data in Excel / Google Sheets

8. Update payment status, inquiries, and daily reports

9. Manage Zoom webinar lists and follow-up sheets

10. Basic handling of Instagram, Facebook & WhatsApp Business

11. Reply to comments and inbox messages

12. Upload simple posts/reels (content will be provided)

13. Forward social media leads to sales pipeline

Required Skills & Qualifications:

Marathi – Excellent (Must)

Hindi – Good

English – Basic to Good

WhatsApp Web handling

MS Excel / Google Sheets

Email handling

Zoom / Google Meet

Basic knowledge of Instagram & Facebook

Other Skills:

Good communication and convincing skills

Polite and professional calling etiquette

Strong follow-up discipline

Willingness to learn

Team coordination ability

Candidate Preference:

Female candidate preferred

Fresher or experienced candidates can apply

Telecalling / Sales / Counseling experience is an added advantage

Working Hours:

8 hours per day (Fixed working hours)

Flexibility required on webinar days

Compensation:

Fixed Salary + Performance-based Incentives

Note for Recruitment Agency:

Candidate must be strong in Marathi communication, calling, WhatsApp handling, computer skills, and follow-up work.