Voice & Non-Voice Call Center Agent

*🚀 Job Description: Voice & Non-Voice Call Center Executive*

*Company:* R Life Advisory Services Pvt. Ltd.

*Location:* Katraj

*Employment Type:* Full-Time

*Reports To:* Team Lead / Operations Manager

*Salary:* ₹2.5 LPA – ₹4.5 LPA + Incentives (based on performances)

*Experience:* 0–3 years (Freshers welcome!)

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*🎯 Who We Are:*

R Life Advisory Services is a fast-growing BPO specializing in insurance, financial advisory, and customer lifecycle management for top-tier BFSI clients. We’re looking for sharp, empathetic, and tech-savvy execs to deliver exceptional CX across voice & non-voice channels.

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*💼 Job Role:*

*✅ Voice Executive (Call Handling):*

- Handle inbound/outbound calls for policy queries, claims, renewals, and upselling

- Maintain high FCR (First Call Resolution) & CSAT scores

- Follow scripts + adapt tone per customer mood

- Log call details accurately in CRM

- Handle objections professionally & escalate when needed

- Manage live chat, WhatsApp, email, or SMS support

- Respond to policy, billing, or product queries with clear, concise replies

- Escalate complex issues to senior agents or supervisors

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*✨ Skills Required:*

- Fluent in English + Hindi (local language a plus)

- Basic computer skills (MS Excel, CRM tools)

- Customer-centric mindset + patience under pressure

- Ability to multitask

- Freshers with good communication skills = welcome!

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*🎁 Perks & Benefits:*

- Monthly incentives + performance bonuses

- Shift allowances + meal subsidies

- Health insurance

- Fun team environment + monthly rewards & recognition