Administrator I - System & Applications Administration

PRIMARY DUTIES AND RESPONSIBILITIES:

• Performs routine maintenance tasks and provides system support for operating environment components such as databases, operating systems, network interfaces, storage systems, servers, and associated hardware
• Performs upgrades of databases such as adding new structures or elements & provides use of data access tools and techniques to enable information access by business users
• Deploys patches and patching bundles for operating system, databases, and servers as per the recommended frequency
• Codes, edits, and installs stored procedures and functions for accessing, maintaining, and populating databases
• Executes backup and disaster recovery SOPs for all operating environment components as per defined schedule
• Administers the set-up of new profiles, creates and updates access permissions and maintains user accounts for enterprise systems
• Ensures operating environment readiness for new system or application installation or migration by coordinating between vendors, and infrastructure team, and conducting defined tests
• Acts as Systems Administrator for various enterprise applications by addressing system problems and enhancing system functionality
• Monitors, compiles, and reports statistical data and trends relating to space, capacity utilization, server load distribution, performance metrics, service level compliance, DBMS and other operational parameters
• Makes appropriate modifications on client machines to facilitate the upgrades including upgrades to the database software, operating system, and adjustments to network related items
• Researches and analyzes the various product and service codes, standardizes product and service codes and assigns customer codes to a standardized list of products and services
• Researches issues and data discrepancies and facilitate process changes (internal and external) to ensure data integrity and quality
• Provides and/or coordinates training sessions and technical support for prospective, new and existing users
• Participates in programming and testing of software changes and coordinates the development of supporting documentation and user training
• Supports and complies with company’s policies pertaining to HIPAA, ensures the integrity and safeguards protected health information (PHI)
• Establishes audit objectives and devises audit plans to ensure continued data integrity and security in our applications systems and assists in system audit responses
• Administer and maintain the business intelligence application to ensure optimal performance and availability.
• Configure user access, security settings, and system parameters within the BI tool.
• Monitor system performance, troubleshoot issues, and implement necessary updates or patches.
• Work with lead admins in addressing identified vulnerabilities.
• Screen all incoming Change Request and plan for maintenance, testing & Sign off.
• Collaborate with internal teams to understand BI requirements and provide technical support as needed.
• Assist in managing Windows and Linux infrastructure components as needed.
• Help with on-call support, Request queue management, incident resolution and maintenance activities during business off-hours.
• Support cross-functional teams by providing technical expertise on BI tools and infrastructure.

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EDUCATIONAL QUALIFICATIONS:

Bachelor’s Degree in Computer Science, Information Technology or any other related discipline or equivalent related experience.

Preferred Certifications:

• Salesforce Certified Administrator
• Microsoft Certified Systems Administrator (MCSA)
• Microsoft Certified IT Professional
• ITIL, ITSM Certifications

WORK EXPERIENCE:

0-2 years of directly-related or relevant experience, preferably in application support or system/application/database administration.

SKILLS & KNOWLEDGE:

Behavioral Skills:

• Assertiveness
• Creativity & Innovation
• Critical Thinking
• Impact and Influencing
• Multitasking
• Prioritization and Organization

Technical Skills:

• Identity & Access Management
• Database Administration
• IT Support like Software & Hardware Installation, Troubleshooting
• Software Validation
• Systems Integration
• IT Regulatory Compliance like SOX Compliance

Tools Knowledge:

• Software Configuration Management Tools like Ansible, Puppet
• Citrix technologies like XenDesktop, XenApp, XenServer
• Operating Systems & Servers like Windows, Linux, Citrix, IBM, Oracle, SQL
• Enterprise Resource Planning (ERP) Systems like Sage, ASW, SAP
• Software like Case Management System, HR Information Systems, Kronos(Timekeeping Software), PHS Health and Safety Management System
• Java Frameworks like JDBC, Spring, ORM Solutions, JPA, JEE, JMS, Gradle, Object Oriented Design
• Microsoft Office Suite
• Relational Database Management System (RDBMS) Software
• Customer Relationship Management (CRM) Systems like Salesforce Marketing Cloud, Sales Cloud
• Internet Protocols like DNS, HTTP, LDAP, SMTP, Easy DNS, No IP