Assistant Manager - Human Resources Operations

Ready to shape the future of work? 
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. 
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 
Inviting applications for the role of Assistant Manager, HR-Operations
You will be responsible to be an effective influencer, knowledgeable about the business, and whose impact and value is clear to the client group and HR org alike. The ideal candidate will thrive in a multifaceted and changing environment and have fun while getting a lot of great work done.

Responsibilities
•    Leading HR Services team (~10 members) responsible for managing the Talent Acquisition, Employee Lifecycle management, Employee support centre, Talent development, Compensation & Benefits processes
•    Ensure adherence to SLA’s as agreed for the respective processes
•    Work closely with quality team in identification and implementation of improvement ideas
•    Monitor and resolve day to day issues & escalations, if any, by co-ordinating with different process owners & stakeholders
•    Work closely with the overall process lead to ensure that any process changes / updates are communicated timely to the team members in India
•    Review process performance and report out performance dashboards on a regular basis
•    Provide coaching and mentoring to the team and manage client stakeholders

Qualifications we seek in you!
Minimum Qualifications
•    Bachelor’s or equivalent education
•    Experience in HR shared services/Operations
•    Experience in Workday or similar HCM
•    Demonstrated competence in managing various HR functional areas like Talent Acquisition, Employee Lifecycle management, Employee support centre, Talent development, Compensation & Benefits processes
•    Comfortable and thrive in an ambiguous, high growth, fast paced environment
•    Outstanding interpersonal and communication skills
•    Demonstrated credibility and integrity in communications to ensure information flows both upward and downward
Preferred Qualifications/ Skills

•    MBA/External Certifications from recognised institutes is an advantage
•    Ability to thrive in an unstructured environment and work independently
•    Ability to manage multiple complex issues and prioritize projects concurrently
•    Ability to work at all levels of the HR “stack” - Strategic, operational, and tactical

Why join Genpact? 
•    Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation 
•    Make an impact – Drive change for global enterprises and solve business challenges that matter 
•    Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities 
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 
Let’s build tomorrow together. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.