Application Tech Support Practitioner

Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Software Defined Network Implementation
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring the seamless operation of our world-class systems. You will utilize your exceptional communication skills to provide clarity and support, while leveraging your deep product knowledge to design effective resolutions for client challenges. Your commitment to quality will be evident as you work diligently to maintain high standards in service delivery and client satisfaction.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate knowledge sharing sessions to enhance team capabilities and foster a culture of continuous improvement.
- Monitor and evaluate team performance, providing constructive feedback to ensure alignment with organizational goals.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Software Defined Network Implementation.
- Strong understanding of network protocols and architectures.
- Experience with network configuration and management tools.
- Ability to troubleshoot and resolve complex network issues.
- Familiarity with cloud-based networking solutions and their implementation.

Additional Information:
- The candidate should have minimum 7.5 years of experience in Software Defined Network Implementation.
- This position is based at our Pune office.
- A 15 years full time education is required.