Application Technical Support Specialist

Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve providing support to clients, troubleshooting technical issues, and ensuring smooth system operations.

Roles & Responsibilities:
- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Provide support to clients and address their technical issues.
- Troubleshoot and resolve system or application-related problems.
- Collaborate with cross-functional teams to ensure smooth system operations.
- Document and maintain records of client issues and resolutions.
- Stay updated with the latest product knowledge and industry trends.
- Assist in the development and implementation of system enhancements.
- Contribute to the continuous improvement of support processes and procedures.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Service Desk Management.
- Strong understanding of IT support principles and practices.
- Excellent problem-solving and analytical skills.
- Effective communication and interpersonal skills.
- Good To Have Skills: Experience with incident management tools.
- Familiarity with ITIL framework and best practices.

Additional Information:
- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.
- This position is based at our Pune office.
- A 15 years full-time education is required.