Application Technical Support Specialist

Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Microsoft 365
Good to have skills : Microsoft Exchange Server, Microsoft Azure Active Directory, Microsoft Exchange Online
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education Work Location will be Pune with Compulsory 2 days a week work from Client Office

Summary:
As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our systems operate seamlessly. You will utilize your strong communication skills to provide exceptional service, while also leveraging your in-depth product knowledge to design effective solutions. Your commitment to quality will be evident as you work diligently to maintain the integrity of our world-class systems, ensuring that client issues are resolved efficiently and effectively.

Roles & Responsibilities:
- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate training sessions to enhance team knowledge and skills.
- Monitor team performance and provide constructive feedback to ensure continuous improvement.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft 365.
- Good To Have Skills: Experience with Microsoft Exchange Online, Microsoft Azure Active Directory, Microsoft Exchange Server.
- Strong understanding of cloud-based collaboration tools and their integration.
- Experience in troubleshooting and resolving technical issues related to Microsoft 365 applications.
- Familiarity with user management and security protocols within Microsoft environments.

Additional Information:
- The candidate should have minimum 5 years of experience in Microsoft 365.
- This position is based at our Pune office.
- A 15 years full time education is required.