Application Technical Support and Hybrid Network Engineer

Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : SD Access Implementation
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
The Full Stack Hybrid Network Engineer is responsible for the operations and management of hybrid network infrastructures. This role specializes in maintaining core routing and switching, cloud networking, SDLAN/Wireless, SDA, and NAC platforms. The engineer leverages automation, scripting, and AI-aided observability tools including Agentic AI frameworks to ensure resilient, secure, and efficient network operations across multi-vendor and multi-cloud environments.

Roles & Responsibilities:
- Operate, monitor, and maintain core routing and switching network infrastructure (Cisco, Juniper, Aruba, or similar).
- Manage and support SDLAN/Wireless solutions on Cisco, Juniper, Aruba, or similar platforms, ensuring optimal performance and reliability.
- Administer SDA solutions using Cisco Catalyst Center, supporting seamless network segmentation and policy enforcement.
- Operate and manage NAC platforms such as Cisco ISE and/or Aruba ClearPass, ensuring secure network access and compliance.
- Oversee cloud networking environments (Azure, AWS, GCP), including cloud-native network controls and integrations.
- Continuously monitor, troubleshoot, and optimize network infrastructure using AI-aided observability and management tools.
- Automate network operations and routine tasks using scripting languages (Python, Ansible, or similar) and orchestration platforms.
- Apply Agentic AI frameworks to enhance network observability, automation, and self-healing capabilities.
- Ensure compliance with networking best practices and organizational policies.
- Evaluate and implement new networking technologies and tools to improve operational efficiency.
- Provide technical support and guidance to team members, clients, and stakeholders.

Professional & Technical Skills:
- Strong proficiency in core routing and switching (Cisco, Juniper, Aruba, or similar).
- Hands-on experience with SDLAN/Wireless platforms (Cisco, Juniper, Aruba, or similar).
- Experience with SDA platforms (Cisco Catalyst Center).
- Experience with NAC platforms (Cisco ISE, Aruba ClearPass).
- Experience in cloud networking (Azure, AWS, GCP).
- Experience in automation and scripting (Python, Ansible, or similar).
- Experience with AI-aided network observability and management tools.
- Understanding of Agentic AI frameworks for network operations.
- Ability to troubleshoot complex network incidents and infrastructure issues.
- Excellent communication and collaboration skills.

Additional Information:
- Cisco Certified Network Associate Professional Expert
- Cisco Certified Specialist Enterprise Wireless
- Aruba Certified Mobility Associate (ACMA)
- Cisco Certified Specialist Enterprise SDA
- Cisco ISE Specialist
- Aruba Certified ClearPass Professional
- Certified Cloud Network Engineer (Azure, AWS, or GCP)
- PCEP Certified Entry-Level Python Programmer
- Red Hat Certified Specialist in Ansible Network Automation (EX457)