Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Configuration Database & CI Management
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our world-class systems operate seamlessly. You will leverage your exceptional communication skills to provide quality support, accurately define client issues, and design effective resolutions based on your comprehensive product knowledge. Your role is crucial in maintaining client satisfaction and system performance, contributing to the overall success of our operations. Roles & Responsibilities: - Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Assist in troubleshooting and resolving client issues effectively. - Collaborate with cross-functional teams to enhance system performance. - Document client interactions and resolutions for future reference. Professional & Technical Skills: - Must To Have Skills: Proficiency in Configuration Database & CI Management. - Good To Have Skills: Experience with cloud-based applications and services. - Familiarity with system monitoring tools and techniques. - Understanding of application support processes and methodologies. - Ability to communicate technical information clearly to non-technical stakeholders. Additional Information: - The candidate should have minimum 0-2 years of experience in Configuration Database & CI Management. - This position is based at our Pune office. - A 15 years full time education is required.