Application Tech Support Practitioner

Project Role : Application Tech Support PractitionerProject Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Azure DevOpsGood to have skills : NAMinimum 3 year(s) of experience is requiredEducational Qualification : Minimum 15 years of educationSummary: As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems or applications. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and utilizing your deep product knowledge to design effective solutions. Roles & Responsibilities: - Provide ongoing support to clients, acting as the interface between the client and the system or application. - Accurately define client issues and interpret and design resolutions based on deep product knowledge. - Utilize exceptional communication skills to ensure world-class systems are running smoothly. - Collaborate with cross-functional teams to ensure timely resolution of client issues and to continuously improve system or application performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Azure DevOps. - Good To Have Skills: Experience with other cloud platforms such as AWS or Google Cloud. - Strong understanding of system or application architecture and design principles. - Experience with troubleshooting and resolving complex technical issues. - Solid grasp of ITIL processes and methodologies. Additional Information: - The candidate should have a minimum of 3 years of experience in Microsoft Azure DevOps. - The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering effective technical solutions.