Application Technical Support Specialist

Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Microsoft Windows Desktop Management
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface between clients and the systems or applications they utilize. You will engage with clients to understand their needs, ensuring that our world-class systems operate smoothly. Your role will require exceptional communication skills to accurately define client issues and design effective resolutions based on your deep product knowledge, contributing to the overall quality of service provided.

Roles & Responsibilities:
- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Assist in troubleshooting and resolving client issues in a timely manner.
- Collaborate with team members to enhance service delivery and client satisfaction.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.
- Good To Have Skills: Experience with remote desktop support tools.
- Familiarity with operating system installation and configuration.
- Understanding of network connectivity and troubleshooting.
- Ability to document technical processes and client interactions.

Additional Information:
- The candidate should have minimum 0-2 years of experience in Microsoft Windows Desktop Management.
- This position is based at our Pune office.
- A 15 years full time education is required.