Area Manager

Operational Oversight Across Outlets

• Supervise and oversee day-to-day operations across all assigned stores.

• Ensure each store follows standard operating procedures (SOPs).

• Monitor store performance, sales, quality, and customer service standards.

• Visit stores regularly to check on cleanliness, staff performance, and customer satisfaction.

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2️⃣ Team Management & Training

• Directly manage and support Store Managers.

• Ensure proper staffing levels across stores.

• Organize training programs for store managers and their teams.

• Act as a bridge between upper management and store teams, ensuring smooth communication.

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3️⃣ Sales & Performance Monitoring

• Set sales targets for each store and monitor achievement.

• Analyze daily/weekly/monthly sales reports.

• Identify low-performing stores and work on strategies for improvement.

• Implement sales campaigns, offers, or promotional activities across stores.

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4️⃣ Inventory & Supply Chain Coordination

• Ensure all stores have adequate stock of raw materials and finished products.

• Monitor inventory levels, wastage, and pilferage across stores.

• Coordinate with central kitchen or suppliers to ensure smooth deliveries.

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5️⃣ Compliance & Standards Enforcement

• Ensure all stores comply with company policies, hygiene standards, and legal regulations (FSSAI, labor laws, etc.).

• Conduct random audits to check hygiene, safety, and financial compliance.

• Handle complaints, escalations, and store-level conflicts.

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6️⃣ Cost Control & Budget Management

• Ensure cost controls are in place across stores (raw materials, staffing, utilities).

• Monitor store-level budgets and ensure profitability.

• Suggest cost-saving initiatives without compromising quality.

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7️⃣ Customer Experience Management

• Ensure consistent customer service standards across stores.

• Monitor customer feedback and online reviews.

• Implement initiatives to improve customer satisfaction.

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8️⃣ Reporting & Documentation

• Prepare weekly/monthly performance reports for management.

• Provide feedback to management on store performance, challenges, and opportunities.

• Keep records of store audits, team evaluations, and training sessions.

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9️⃣ New Store Launch & Expansion Support

• Assist in setting up new outlets, from layout to recruitment to initial operations.

• Ensure new stores are trained and aligned with the company’s vision and SOPs.

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🔟 Crisis Handling

• Act as the first point of contact for emergencies (operational, staffing, customer-related issues).

• Implement quick solutions to resolve store-level crises.

• Coordinate with other departments (HR, Accounts, etc.) for any inter-department issues.