Assistant Manager

We are seeking a skilled and motivated Operations Team Manager to oversee and lead a dynamic team of 15-20 professionals. The ideal candidate will possess a blend of analytical acumen, team management expertise, and a proven track record in performance and quality management. This role is crucial for driving operational excellence, optimizing team performance, and fostering a positive work environment.

Key Responsibilities:

• Team Management:

  • Lead, mentor, and manage a team of 15-20 members, ensuring effective communication, motivation, and professional development.
  • Conduct regular performance evaluations and provide constructive feedback to team members.
  • Implement strategies to enhance team cohesion and productivity, and address any conflicts or issues promptly.

• Performance Management:

  • Develop and track key performance indicators (KPIs) to measure team and individual performance.
  • Analyze performance data to identify trends and areas for improvement.
  • Implement performance improvement plans and conduct regular review meetings.

• Quality Management:

  • Ensure adherence to quality standards and operational procedures.
  • Monitor and assess the quality of work, implementing corrective actions as needed.
  • Conduct audits and process reviews to ensure compliance with internal and external standards.

• Shrinkage Management:

  • Monitor and manage shrinkage rates, identifying and addressing potential causes.
  • Develop and implement strategies to minimize losses and improve inventory control.

• Retention and Team Building:

  • Develop and implement initiatives to enhance employee engagement and retention.
  • Organize and facilitate team-building activities to foster a positive and collaborative work environment.
  • Identify and address any retention issues, working closely with HR to implement solutions.

• Analytical Skills:

  • Utilize data analytics to drive decision-making and operational improvements.
  • Analyze trends and metrics to forecast future needs and challenges.
  • Prepare and present reports on operational performance and team effectiveness to senior management.

  •   Oversee day-to-day operations and work of lower-level staff

    ·         Ensure compliance to organizational standards, including safety standards and client or customer communications

    ·         Monitor and provide feedback to managed staff to effect improvements in organizational goals

    ·         Manage reports and personnel documents, including payroll