Assistant Manager - BPO Operations

Assistant Manager - BPO Operations (SLA, Shrinkage, Attrition Management)

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

* Female Candidates Only *Key Accountabilities:• She should be able to conduct process training.• Should ensure client deliverables are achieved, proactively managing & enhancing performance of the team based on the SLA.• Attendance rostering, leave management.• Timely escalation of people issues, identification of soft skills, training needs and responsible for process training of each team member.• Guide, coach and mentor for the staff, building relationship within the team, people development while maintaining the discipline within the team.• Implementing corrective action as and when required ensuring client requirements are honored & met.Capabilities:• Attention to details• Presentation & communication skills.• Sense of responsibility• Flexible with Shifts• Methodical thinking.Knowledge/Qualifications• Graduate• Logistics Process Knowledge – Preferable

Qualifications

Graduate

Experience Level

Mid Level