Corporate Account Administrator

Associate CASR

About Clean Harbors

Clean Harbors Inc. (www.cleanharbors.com) is a NYSE listed US based $4.3 billion company. Clean Harbors was founded in 1980 near Boston by Mr. Alan S. McKim, who today remains the company’s Chairman and CEO.

Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. Clean Harbors employs a dedicated workforce of 18,000 employees and has over 450 service locations across the U.S., Canada and Mexico. Beyond addressing the environmental needs of its more than 300,000 customers, the Company has been on the front lines of addressing some of the largest emergency response events in North America of the past several decades including the BP Oil Spill in the Gulf of Mexico, the anthrax attacks in New York, the 2015 avian flu outbreak that devastated the poultry industry, Hurricanes Katrina, Rita and Sandy, and the oil pipeline breaks that affected the Yellowstone and Kalamazoo rivers, along with other major chemical releases into the environment.
Clean Harbors India has been strategically established as the Global Capability Center (GCC) to serve our parent company. We take pride in serving some of the most tech savvy business stakeholders at Clean Harbors. The GCC employees form part of our globally integrated teams that provide cutting-edge IT solutions and production support across platforms. Our shared services teams work seamlessly with their global counterparts in providing critical 24x7 support in various functions including Finance, HR, Procurement, IT and Operations. Our aggressive growth plans open significant career advancement opportunities for our employees.

Job Title: CADMIN (Corporate Account Administrator)

Work Location: Pune

Previous experience: 2+ years

Work Timings: Rotational Shits (Can change based on business need, must work from office with global working windows.)

Job Overview:
The Corporate Account Administrator will be the primary point of contact for our Corporate Account Support Representative (CASR). The key role involves providing support to CASR via phone, email/chat with scheduling services, handling queries/disputes related to corporate accounts.
Roles And Responsibilities

• Partner with the CASR to ensure assigned administrative work is completed accurately
• Pull Customer report and share it with CASR or customer as per the requirements
• Purchase Order (PO) reconciliation /distribution on portal (Aurora) to release orders for payments
• Handle Invoice disputes and submit request for Credit rebills
• Order Management (OM) for our customers as well as third party vendors
• Carry out and assist in amendments on the customer accounts pertaining to profile, service and purchase orders, billing and invoicing, etc.
• Recognize and handle emails from customers, branches, and internal departments
• Manage cognizably to respond to escalation cases swiftly
• Attend the weekly/monthly calls with the support staff and internal stakeholders

Skills Required

• Overall, 2+ years of experience with strong handling of inquiries from internal teams and customers.
• Attend on to detail and multi-tasking abilities are vital
• Proficient in English communication on skills (Neutral). Should have great relationship building skills with stake holder to understand needs and provide solutions
• Tremendous work ethic, high integrity, willingness to learn, laser-focused, passionate & committed
• Disciplined in business management, adaptable to a culture of accountability and operational standards
• Approaches others in a tac􀆞ul manner, reacts well under pressure, Reflects/Priori􀆟ze the core values of the organization
• Basic/Intermediate knowledge of MS suites, like Word, Excel, and PowerPoint, etc.

Experience Level

Mid Level