Operations Associate - International Voice Process (Claims)

Associate - Operations ( Voice Process)

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

Operations Associate – Claims (International Voice Process)

This is the opportunity you’ve been looking for to truly impact lives. Start your claims professional career as an Operations Associate and become part of a dynamic, purpose-driven team that supports customers during critical moments.

Job Qualifications

You’re a great fit for this role if you:

• Have experience in an International Voice Process (mandatory)

• Hold a Bachelor’s degree

• Can join immediately

• Have 1–2 years of experience (insurance domain experience preferred)

• Demonstrate clear, professional communication skills—both written and verbal

• Are highly organized and able to multitask in a fast-paced environment

• Are flexible to work in 24/7 rotational shifts

What We Offer

• Competitive salary

• Comprehensive medical coverage

• A strong learning culture to help you build foundational skills for long-term growth

• Personal and professional development opportunities

• Engaged and communicative leadership

• Meaningful, impactful work serving customers and communities in times of need

• Recognition and career advancement opportunities

Primary Skills

Communication, Customer Experience Management, Customer Service, Performance Management (PM), Process Improvements, Relationship Building, Stakeholder Relationship Management, Voice Processing, Voice Quality

Shift Time

Recruiter Info

Dipti Murudkardsudh@allstate.com

About Allstate

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.

Learn more about Allstate India here.

Experience Level

Mid Level