Order to Cash Associate

Associate OTC

Associate OTC - Pune

“Life Unlimited” At Smith+Nephew. We design and Manufacture technology that takes the limits off living.

The Associate OTC will be responsible for the delivery of effective and efficient Order to Cash processes as well as for following the designed control metrics as described in the S+N Finance Order to Cash taxonomy.

What will you be doing?

Allocate and reconcile customer payments

Ensure accurate and timely application of payments to customer accounts.

Process write off requests, offset requests, and application reversals.

Download Bank Statements and review against payment remittances

Use central email box in outlook to acquire customer remittances, process credit card payments and work with collectors to acquire missing payment remittances

Contribute to accurate customer statements, follow processes according to SOPs.

Refer and raise any issues in applying payments to Manager for further action.

Ensure compliance with cash application policies and procedures

Implement operational improvements and work with OTC tools: SAP, Getpaid

Nurture strong collaborative relationships with internal customers and collaborators, including collections, Treasury, credit management, and any other departments.

What will you need to be Successful?

Education: Graduate / Post Graduate Degree in finance / accounting : B.Com / M.Com / BBA / MBA

Minimum 1-2 years of experience in an international environment, preferably in Collections, Cash Application, Order to Cash (OTC), department.

Proven record of operational improvements will be an asset.

Excel skills on intermediate level, SAP experience preferred

GetPaid experience will be an asset.

Excellent verbal and written communication skills.

Apply customer first approach to anticipate and deliver customer needs and expectations.

Proposes solutions within the context of the business by applying technical knowledge to evaluate the associated risks and implications.

Ability to analyse financial data, draw sound conclusions

Flexible to work in US shifts.

You. Unlimited.

We believe in crafting the greatest good for society. Our strongest investments are in our people and patients we serve.

Inclusion, Diversity and Equity – committed to welcoming, celebration and growing on Diversity. Learn more about it on our website https://www.smith-nephew.com/.

Other reasons why you will love it here!

• Your future: Major medical coverage + Policy exclusions and Insurance non-medical limit.

• Education Assistance

• Work / Life balance: Flexible Personal / Vacation time off, Privilege leave, Floater leave etc.

• Your Wellbeing: Parents / Parents in law’s insurance coverage also available.

• Flexibility: Hybrid work model (for most professional roles).

• Extra Perks: Free Cab Transport facility for all employees, one time meal provided to all employees as per shifts. Night Shift Allowances.

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Experience Level

Mid Level