Associate Process Manager - Billing

Associate Process Manager - Billing

Description

The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus.

What You'll Do

• Direct preparation and issuance of customer invoices to ensure prompt and accurate billing in compliance with contract terms.

• Oversee response to billing and A/R inquiries in a manner that cultivates a culture of exemplary customer service both internal and external.

• Support Order-to-Cash Accounting team by running credit checks and monitoring credit worthiness of new and existing customers.

• Participate in month-end close processes associated with Accounts Receivable to support timely and accurate preparation and delivery of financial statements.

• Facilitate cash receipt and application processes to ensure prompt and accurate deposit of all funds and application to customer accounts.

• Execute process for managing and refunding customer credit balances in a timely manner, partnering with Accounts Payable to escalate or resolve any A/R related unclaimed property issues.

• Oversee maintenance of customer account information within Billing System(s) to ensure up-to-date address, terms, tax, and contact information.

• Collaborate with cross-functional teams on various systems projects including selection, implementation, and upgrades to A/R and Billing systems.

About Us

eClerx Financial Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges for financial organizations worldwide. With nearly two decades of industry experience, complemented by smart automation and robotics, our team of experts delivers holistic solutions across the trade lifecycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach.

To know more about us, visit https://eclerx.com 

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law