Back Office Executive

Back Office Executive – Roles & Responsibilities (JD)

Position Title:

Back Office Executive

Department:

Operations / Export Documentation / Sales Support

Reporting To:

Director / Sales Manager

Key Responsibilities

1) Documentation & Data Management

• Prepare quotations, invoices, packing lists, purchase orders.
• Maintain export & import documents.
• Update shipment details in Excel / ERP.
• Keep records of buyers, suppliers, payments.

2) Sales Coordination

• Support sales team with offers and follow-ups.
• Coordinate with buyers for orders, prices, dispatch schedules.
• Share product details, photos, specifications.

3) Logistics Coordination

• Communicate with transporters, CHA, freight forwarders.
• Track container movement and delivery status.
• Maintain dispatch and delivery reports.

4) Communication

• Email and phone coordination with customers & vendors.
• Handle inquiries and forward them to concerned departments.

5) Accounts Support

• Follow up payments.