Job Title: Sales Executive – Multi-Channel Customer Engagement

Job Summary:

We are seeking a dynamic and customer-focused Sales Executive to manage and grow customer relationships across multiple channels, including phone, email, WhatsApp, social media, and in-person interactions. The ideal candidate will be responsible for responding to inquiries, converting leads into customers, and ensuring a seamless customer experience across all platforms.

Key Responsibilities:

• Handle customer inquiries and follow-ups via phone calls, emails, WhatsApp, Instagram, and other social platforms.
• Understand customer needs and recommend appropriate products or services.
• Convert leads into sales by delivering engaging, persuasive communication.
• Maintain CRM systems and update customer records regularly.
• Coordinate with internal teams (logistics, operations, and marketing) to fulfill customer requirements.
• Manage after-sales support and build long-term relationships.
• Monitor channel performance and suggest improvements to enhance customer satisfaction.