BPO Telecaller

Brief Description

The position of an inbound and outbound executive is to call customers and address their queries requests or complaints. The nature of these calls can vary from inquiring about the Subscription, SOS help and services request. The agent needs to possess persuasive skills to retain customers and provide an end-to-end resolution.

Roles and Responsibilities

• Make calls and address customer’s queries, requests, or complaint
• Handle customer inquiries over the phone as well as via email
• Manage and resolve customer complaints
• Provide customers with Subscription and service information
• Research required information using available resources
• Follow up with customers as committed or whenever required
• Document all call information

Key Competencies and Skills

• Verbal and written communication skills
• Typing speed of minimum 28 wpm with 90% accuracy
• Listening skills
• Problem-solving and problem analysis
• Customer service orientation
• Stress tolerance
• Teamwork
• Judgement
• Adaptability
• Negotiation skills

Education and Experience      

• Graduate fresher or Undergraduate
• Proficient with relevant computer applications
• Good typing skills