Branch Manager

JOB DESCRIPTION

Job Code:

Job Title: Sr. Associate

Partner

Management

Band: 4A

Reporting

To: Office Head

Department: Agency

JOB SUMMARY:

Ø Responsible for o Revenue targets of the unit o Productivity of the unit

o Recruit, coach and develop Sales Managers and Agent Advisors o Adherence to Customer service standards KEY RESPONSIBILITIES:

Ø Meet unit targets

• Achieve revenue targets

• Ensure implementation of GOLD system

• Supervise the activity plan of Sales

• Managers & Agents to ensure that these are fulfilled as per the desired standards

• Ensure that all Sales Managers and Agents under supervision perform as per the company’s rules and regulations Ø Track productivity measures as for the unit:

§  AFYP

§  Case rate

§  Annual mode business

§  Persistency

§  Paid cases per agent

§  YTD appointments

§  SM appointments

§  Pro active agent retention

§  Annual FYC standards

Ø Execute plans for growth of the agency

•      Identify, interview and select new Sales Managers from natural market and by networking

•      Ensure adherence to laid down sales and service standards for Sales Managers

•      Conduct weekly performance review and planning (PRP) for Sales Managers

•      Ensure retention of Sales Managers by formulating their development plans, meeting their training needs and communicating with them on a regular basis     Build leadership pipeline of future SMs & APs from the unit.

OTHER RESPONSIBILITIES:

Ø HO co-ordination

Ø Sales promotion activities

Ø Assist in overall running of the G.O

MEASURES OF SUCCESS:

Ø CGPA

Ø AFYP

Ø Case Rate

Ø Recruitment Ø Retention

Ø Persistency

Ø GOLD Audit Rating Ø   Active Retention

Ø Number of promotions

MINIMUM EDUCATION:

Ø Graduate preferably with an MBA

MINIMUM/SPECIFIC EXPERIENCE:

Ø Graduate preferably with an MBA

Ø If MBA, minimum of 6 years of experience in sales and sales management, recruitment, supervision and development of people.

Ø A graduate should have a minimum of 7-8 years of experience in the above domain.

Ø Should have local market exposure and experience in process driven, quality sales organizations Graduate preferably with an MBA