Key Responsibilities:

1. Branch Operations Management: a. Provide strategic direction and leadership to the branch team, ensuring adherence to regulatory frameworks, company policies, and operational procedures. b. Oversee day-to-day branch operations, including deposit management, lending activities, compliance requirements, and financial transactions. c. Monitor and analyze branch performance metrics, implementing effective strategies to optimize operational efficiency, minimize risk, and enhance customer experience.

2. Business Development and Growth: a. Identify and explore potential business opportunities by conducting market research, analyzing customer needs, and assessing competition. b. Build and maintain strong relationships with existing and potential customers, key stakeholders, and local business networks. c. Drive the sales process, promote financial products and services, and explore cross-selling opportunities to maximize revenue generation.

3. Customer Relationship Management and Retention: a. Build and maintain strong relationships with customers, understanding their financial needs, and providing appropriate solutions. b. Ensure exceptional customer service delivery, promptly addressing customer inquiries, complaints, and feedback.

4. Compliance and Regulatory Requirements: a. Stay updated with the latest regulatory guidelines, ensuring strict adherence to compliance requirements at the branch level. b. Conduct regular internal audits to identify any compliance gaps, and take necessary measures to rectify them promptly. c. Collaborate with the compliance department to implement training programs, ensuring the branch team remains knowledgeable and compliant with all regulations.

5. Financial Management a) Budget and expense management to maximize branch profitability b) Monitor financial performance, analyze data, and report to the management c) Reporting: Prepare and submit reports on branch performance, financials, and key metrics

Requirements:

1. Bachelor's degree in Commerce, Business Administration, Finance, Economics, or a related field.

2. Proven experience in the financial services industry, including branch management and business development. (Min. 4-5 years relevant experience is preferred).

3. Good knowledge of NBFC/Lending business operations, regulations, and compliance requirements.

4. Excellent leadership and managerial skills, with the ability to motivate and inspire a team.

5. Strong financial acumen, including proficiency in financial analysis, risk management, and portfolio management.

6. Outstanding communication and interpersonal skills to build relationships and effectively engage with customers and stakeholders.

7. Analytical mindset with the ability to interpret data, identify trends, and make data driven decisions.

Location – Pune Laxmi Road