J‭ob Description:‬

●‬ ‭A Business Account Manager (BAM) will be responsible for maintaining and sustaining long-term‬

relationships with every onboarded apartment owner in a particular geographical region or‬

territory assigned to them.‬

●‬ ‭Track and manage all critical tasks and roles/responsibilities through the use of standardized task‬

plans and tools.‬

●‬ ‭Escalate any product or client issues for timely resolution.‬

●‬ ‭Ensure adherence to compliance processes and procedures.‬

●‬ ‭Exceed client expectations as measured through client surveys.‬

●‬ ‭Complete assigned implementations on time or early to ensure client success.‬

●‬ ‭Work closely with the sales, product, operations, and other teams, coordinating all functional‬

project tasks to ensure the timely implementation of services to the client’s satisfaction.‬

●‬ ‭Handle complex situations and make decisions independently.‬

●‬ ‭Facilitate meetings with clients to help them understand the onboarding roadmap, set‬

expectations, and build rapport.‬

●‬ ‭Ensure daily, weekly, and monthly targets are achieved consistently.‬