Job Title: Centre Head – HSRP Operations

Location: Aundh, Maharashtra

Experience: 3–5 years

Industry Background Preferred: Tech-driven operations/logistics platforms

About the Role:

We are seeking a dynamic and tech-savvy Centre Head to lead our HSRP number plate fitment centre. The ideal candidate will have hands-on experience in vehicle-related services (preferably HSRP), combined with a strong background in high-volume, fast-paced operations. This role requires strong people management skills, operational acumen, and the ability to work with technology-driven systems.

Key Responsibilities:

• Lead day-to-day operations of the HSRP fitment center to ensure timely and accurate service delivery.
• Supervise staff scheduling, training, and performance, fostering a high-performance culture.
• Oversee customer service standards and resolve escalations efficiently.
• Coordinate with backend tech teams to optimize workflows using digital tools (e.g., dashboards, CRMs, booking systems).
• Maintain accurate inventory of HSRP stock and ensure timely replenishment.
• Continuously identify areas for improvement and automation within the fitment process.

Requirements:

• Minimum 3 years of experience in operations management;
• Technologically adept; comfortable with dashboards, mobile apps, CRM systems, and data analysis.
• Strong leadership and team management capabilities.
• Willingness to work in a field-intensive environment and manage ground-level challenges.
• Good communication skills (Hindi and English preferred; regional languages a plus).

Preferred Qualifications:

• Bachelor's degree in Operations, Business Administration, or related field.