Job Title: Chat Process Executive

Location: [Pune Kharadi]

Job Type: Full-time

Shift: Rotational Shifts

Job Summary:We are looking for a proactive and customer-focused Chat Process Executive to handle online queries via chat platforms. You will be responsible for providing prompt and accurate responses to customer questions, resolving issues, and ensuring a high level of customer satisfaction.

• Key Responsibilities:Respond promptly to customer inquiries via chat (live chat or website chatbot).
• Identify customer needs and assist in resolving issues or answering questions.
• Guide customers through processes, troubleshooting, or product features.
• Maintain accurate and detailed records of customer interactions.
• Escalate unresolved issues to the appropriate internal teams.
• Meet performance metrics such as response time, customer satisfaction, and chat handling time.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Requirements:High school diploma or equivalent; bachelor's degree preferred.
• Excellent written communication skills in English.
• Basic computer knowledge and typing speed of at least 30–35 WPM.
• Previous experience in customer service or chat process is a plus.
• Ability to multitask, prioritize, and manage time effectively.
• Willingness to work in rotational shifts including weekends, if required.