Desktop Support Engineer



Not disclosed

Work from Office

Full Time

Any experience

Job Details

Job Description



Role Purpose

The purpose of this role is to be responsible for configurating and maintaining the software and other technological aspects of the project being run for the Wipro client




  1. Provide assistance in configuration of applications based on client requirements
    1. Collate configuration requirements from the functions/ BUs/ SLs and obtain approval from business owners
    2. Plan and execute assigned configuration tasks within deadlines
    3. Provide system configuration support based on changing business needs
    4. Assist in system analysis, design, development, and testing activities
    5. Provide support in developing, implementing and testing patch releases and system upgrades


  1. Maintenance of the configuration archive and its upkeep
    1. 100% compliance to configuration standards and procedures
    2. Make changes to existing configuration processes as per the client requirements and maintain proper documentation/ log
    3. Analyze and resolve configuration issues in a timely manner
  2. MIS Management, Reporting & Backend Support
    1. Preparation of Daily, Monthly status report on certain configuration parameters as required by the client & stakeholders
    2. Documentation & reporting as per the client need on configuration standards
    3. Issue resolution in minimum time possible with respect to any modification or change requested by the client






Stakeholder Interaction


Stakeholder Type

Stakeholder Identification

Purpose of Interaction


Lead Configurator

Regular reporting & updates

Software Developers

For regular coordination on the software for which testing is done





Lists the competencies required to perform this role effectively:

  • Functional Competencies/ Skill
    • Leveraging Technology – Knowledge of current and upcoming technology along with expertise in programming (automation, tools and systems) to build efficiencies and effectiveness in own function/ Client organization – Competent
    • Process Excellence - Ability to follow the standards and norms to produce consistent results, provide effective control and reduction of risk – Expert
    • Technical knowledge – knowledge of various programming languages, tools, quality management standards and processes - Expert



Competency Levels


Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.


Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.


Applies the competency in all situations and is serves as a guide to others as well.


Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization.



  • Behavioral Competencies
    • Formulation & Prioritization
    • Client centricity
    • Execution Excellence
    • Passion for Results





Performance Parameter



Continuous Integration, Deployment

100% error free on boarding & implementation, throughput %, Adherence to the schedule


Quality & CSAT

On-Time Delivery, Troubleshoot queries

Customer experience, completion of assigned certifications for skill upgradation


Icertis CLM

Job role

Work location



IT & Information Security

Role / Category

IT Support

Employment type

Full Time


Day Shift

Job requirements


Any experience

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