Desktop Support Engineer

Wipro

Pune

Not disclosed

Work from Office

Full Time

Any experience

Job Details

Job Description

Configurator

 

Role Purpose

The purpose of this role is to be responsible for configurating and maintaining the software and other technological aspects of the project being run for the Wipro client

 

Do

 

  1. Provide assistance in configuration of applications based on client requirements
    1. Collate configuration requirements from the functions/ BUs/ SLs and obtain approval from business owners
    2. Plan and execute assigned configuration tasks within deadlines
    3. Provide system configuration support based on changing business needs
    4. Assist in system analysis, design, development, and testing activities
    5. Provide support in developing, implementing and testing patch releases and system upgrades

 

  1. Maintenance of the configuration archive and its upkeep
    1. 100% compliance to configuration standards and procedures
    2. Make changes to existing configuration processes as per the client requirements and maintain proper documentation/ log
    3. Analyze and resolve configuration issues in a timely manner
  2. MIS Management, Reporting & Backend Support
    1. Preparation of Daily, Monthly status report on certain configuration parameters as required by the client & stakeholders
    2. Documentation & reporting as per the client need on configuration standards
    3. Issue resolution in minimum time possible with respect to any modification or change requested by the client

 

 

 

 

 

Stakeholder Interaction

 

Stakeholder Type

Stakeholder Identification

Purpose of Interaction

Internal

Lead Configurator

Regular reporting & updates

Software Developers

For regular coordination on the software for which testing is done

 

 

Display

 

Lists the competencies required to perform this role effectively:

  • Functional Competencies/ Skill
    • Leveraging Technology – Knowledge of current and upcoming technology along with expertise in programming (automation, tools and systems) to build efficiencies and effectiveness in own function/ Client organization – Competent
    • Process Excellence - Ability to follow the standards and norms to produce consistent results, provide effective control and reduction of risk – Expert
    • Technical knowledge – knowledge of various programming languages, tools, quality management standards and processes - Expert

 

 

Competency Levels

Foundation

Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.

Competent

Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.

Expert

Applies the competency in all situations and is serves as a guide to others as well.

Master

Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization.

 

 

  • Behavioral Competencies
    • Formulation & Prioritization
    • Client centricity
    • Execution Excellence
    • Passion for Results

 

Deliver

 

No.

Performance Parameter

Measure

1.

Continuous Integration, Deployment

100% error free on boarding & implementation, throughput %, Adherence to the schedule

2.

Quality & CSAT

On-Time Delivery, Troubleshoot queries

Customer experience, completion of assigned certifications for skill upgradation

 

Icertis CLM

Job role

Work location

Pune

Department

IT & Information Security

Role / Category

IT Support

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

About company

Name

Wipro

Job posted by Wipro

Apply on company website

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