Consultant - Dgtl. Trnf.

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

• Proven Track Record in Back office or CX Operations: Possess at least 10 years of hands-on experience in back-office and customer experience operations, with a demonstrated history of success in data, voice, chat, and email support roles. • Digital Transformation Leadership: Develop comprehensive transformation roadmaps that guide organizations through a complete digital transformation journey, including identifying key interventions, crafting compelling business cases, and selecting appropriate technology solutions. • Value-Driven Client Success: Drive the achievement of digital and contractual targets for client accounts by focusing on delivering measurable value and optimizing business outcomes. • Identifying and Addressing Opportunities: Identify areas for improvement within people, processes, and technology, collaborating with stakeholders to develop and implement effective solutions. • Organizational Capability Development: Work closely with senior stakeholders to build and enhance prioritized organizational capabilities. • Cross-Functional Collaboration: Manage relationships and activities in conjunction with business partners, including operations, capability, IT, and client partners. • Strategic Initiative Management: Oversee the outcomes of transformation and strategic initiatives, track delivery, and govern key cross-functional processes. • Consulting and Proposal Support: Contribute to consulting assignments, new deals, and proactive client proposals by providing solutions across various areas (digital, process excellence, data science) and collaborating with cross-functional teams. • Value Architect and Innovation Manager: Serve as a value architect and innovation manager across different domains and industries. • End-to-End Engagement Ownership: Take ownership of engagements from start to finish, including connecting with stakeholders, understanding briefs, framing problem statements, creating roadmaps, conducting research, synthesizing findings, and prototyping solutions. • Process Improvement: Conduct process assessment workshops to identify areas for improvement and develop tailored solutions that meet customer needs. • Effective Communication: Demonstrate exceptional ability to design and deliver visually appealing and informative PowerPoint presentations that effectively communicate complex ideas to diverse audiences. • Project Mentorship: Provide mentorship and guidance for projects and certifications, supporting teams in achieving Yellow Belt and Green Belt certifications following six sigma methodology.

Qualifications

Minimum Bachelor's Degree

Experience Level

Senior Level