Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. 

Inviting applications for the role of Consultant - MSD CRM Technical 

In this role you will be responsible for the configuration, customization, and maintenance of our Microsoft Dynamics 365 system. This role plays a vital part in ensuring our CRM system effectively supports our customer relationship management and business processes. 

Responsibilities 

• Microsoft Dynamics 365 Configuration: Configure and customize Microsoft Dynamics 365 to meet specific business needs, including the creation of entities, forms, workflows, and dashboards.  

• System Integration: Integrate Microsoft Dynamics 365 with other business systems and applications, ensuring seamless data flow and a unified customer view.  

• User Training and Support: Provide training to end-users and support for Microsoft Dynamics 365 functionality to ensure effective system utilization.  

• Customization and Development: Develop custom plugins, workflows, and custom code (JavaScript, .NET) to extend and enhance CRM functionality.  

• Data Management: Manage data within the CRM system, including data imports, exports, and data quality assurance.  

• Reports and Analytics: Design and generate reports and analytics using CRM data, creating dashboards and visualizations.  

• Security and Access Control: Administer security roles, profiles, and access controls to protect sensitive customer data.  

• Troubleshooting and Issue Resolution: Diagnose and resolve technical issues and discrepancies within Microsoft Dynamics 365.  

• Documentation: Create and maintain documentation related to system configuration, customizations, and processes."  

Qualifications we seek in you! 

Minimum Qualifications / Skills 

• Proficient in MSCRM Dynamics with in-depth knowledge on Plugins, Workflows, JavaScripts, CRM Portals, Web APIs Azure Knowledge Good to have Power Apps Skill set   

• Proficient on the latest OOB features available in Dynamics CRM 

Preferred Qualifications/ Skills 

• Plugins 

• PowerApps/Dataverse development 

• Canvas Apps/Model-driven Apps 

• Dynamics 365 CE Sales & Custom Model-Drive Apps 

• ScribeSoft, SharePoint 

• Custom APIs, custom workflow activities, Vba/Excel Javascript API, North52 Formula Development and Deployment, PCF Control Development/PAC, SOAP Services in WCF C#, Windows Server Management/IIS, RESTful Development with SAP Services (REST/BAPI/SOAP) 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.