Counter Sales Executive

That's a great request! A Counter Sales role is essential in many retail and business-to-business environments.

Here is a comprehensive job description detailing the main duties, responsibilities, and required skills for a Counter Sales position.

👨‍💼 Counter Sales Associate Job DescriptionA Counter Sales Associate serves as the front-line representative of the company, responsible for direct customer interaction, product sales, and transaction processing at a sales counter or showroom. The primary goal is to provide exceptional service, drive sales, and maintain a professional and organized sales environment.

• 🌟 Key Responsibilities and DutiesCustomer Service & SalesGreet and welcome customers in a professional and friendly manner.
• Actively listen to customer needs, requirements, and specifications to recommend appropriate products or solutions.
• Provide accurate and detailed information about products, features, benefits, and pricing.
• Process sales transactions accurately and efficiently using a Point-of-Sale (POS) system.
• Upsell and cross-sell additional products, services, or upgrades to maximize sales opportunities.
• Handle and resolve customer inquiries, complaints, and issues in a timely and courteous manner.
• Process returns, exchanges, and refunds according to company policy.
• Answer incoming telephone inquiries professionally.
• Operations & InventoryManage cash and credit card transactions accurately and reconcile the cash drawer at the start and end of shifts.
• Create and process sales orders, work orders, or invoices.
• Maintain a clean, organized, and visually appealing sales counter and showroom area.
• Assist with inventory management, including receiving shipments, stocking shelves, organizing merchandise, and conducting periodic stock counts.
• Ensure displays are properly stocked and priced.
• Assist in pulling or assembling merchandise for customer pick-up or delivery.
• Team & AdministrationCollaborate with other team members (e.g., Inside Sales, Warehouse Staff) to ensure smooth operations and high customer satisfaction.
• Maintain and compile sales reports and other necessary documentation.
• Adhere to all store policies, safety, and security procedures.
• Stay up-to-date with product knowledge and current sales promotions.

🛠️ Required Skills and QualificationsCategoryEssential SkillsSales & CustomerExceptional Customer Service: Friendly, helpful, and attentive demeanor.Communication Skills: Clear verbal and active listening skills.Sales Techniques: Ability to persuade, upsell, and close a sale without being pushy.Product Knowledge: Ability to learn and retain in-depth information about the products being sold.Technical & OperationsCash Handling: Accuracy in processing payments and making change.POS System Proficiency: Experience with Point-of-Sale or other order entry software.Basic Math Skills: Needed for calculating prices, discounts, and totals.Inventory Management Basics: Understanding of stocking, organizing, and counting merchandise.PersonalProblem-Solving: Ability to quickly and effectively address customer issues.Time Management & Multitasking: Handling multiple customers and tasks in a fast-paced environment.Attention to Detail: Ensuring accuracy in orders, transactions, and paperwork.Would you like me to tailor this description for a specific industry (like automotive parts, building supplies, or general retail) or help you draft the "Requirements" section for an actual job posting?