SAP CRM Functional Consultant

Custom Software Engineer

Project Role : Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : SAP for Utilities CRM
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
Requirement Gathering & Analysis: Collaborate with business stakeholders to gather and analyze CRM business processes, identify gaps, and propose solutions.
SAP CRM Configuration: Configure SAP CRM modules (e.g., Sales, Marketing, Service) to meet specific business requirements. Good to have knowledge on business roles, transaction launchers, BMD/TMD (business and technical master data), middleware, bdocs, idocs, replication flow, partner functions, partner determination procedure, categorization schema, navigation bar profile, user role assignment, EEWB/AET etc. Develop functional specifications for new functionalities or enhancements in SAP CRM and work with technical teams for implementation. Customization -Perform SAP CRM customization as needed, including BAdIs, enhancement spots, and user exits.
Testing: Design test cases and scenarios for unit testing, system integration testing (SIT), and user acceptance testing (UAT).Post-Go-Live Support/production Support: Provide ongoing support, troubleshooting, and optimization of SAP CRM systems after implementation. Good to have knowledge on incident/problem/change management. Project Management: Participate in SAP CRM project planning, execution, and monitoring, ensuring timely delivery and alignment with business goals. Documentation: Maintain up-to-date documentation of CRM configurations, customizations, and business processes.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with stakeholders to gather and analyze requirements for software development.
- Conduct testing and debugging of applications to ensure optimal performance and user experience.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in SAP for Utilities CRM.
- Strong understanding of software development life cycle methodologies.
- Experience with modern programming languages and frameworks.
- Ability to work with databases and data management tools.
- Familiarity with agile development practices and tools.
- SAP Tools: Strong knowledge of SAP GUI, Web UI, and middleware.
- Integration: Experience with SAP ECC integration and third-party applications.

Additional Information:
- The candidate should have minimum 5-6 years of experience as an SAP CRM Functional Consultant. SAP CRM Modules: Expertise in SAP CRM (Sales, Marketing, Service) and hands-on experience with customizing and configuring these modules.
- This position is based at our Pune office.
- A 15 years full time education is required.