Customer Care Executive

Job Title: Customer Care Agent — D2C (Pune, India)

Overview

We’re seeking passionate and customer-obsessed Customer Care Agents to join our D2C Team in Pune. In this role, you’ll be the voice of our brand — helping customers with orders, returns, product questions, and every detail that makes their shopping experience exceptional.

You’ll interact with customers across multiple touchpoints, ensuring each interaction is handled with professionalism, empathy, and care.

Key Responsibilities

• Customer Interaction: Respond to customer inquiries via email, chat, and phone in a professional and timely manner.
• Order Support: Assist with order tracking, returns, refunds, exchanges, and payment issues.
• Product Knowledge: Provide accurate information on product availability, sizing, and features.
• Issue Resolution: Identify and resolve customer issues effectively, escalating complex cases to the Team Lead as needed.
• Quality Assurance: Ensure every interaction meets service quality standards and reinforces brand loyalty.
• Documentation: Log interactions and resolutions accurately in the CRM system.
• Collaboration: Work closely with warehouse, logistics, and e-commerce teams to ensure smooth customer resolutions.
• Continuous Improvement: Share recurring issues or customer feedback with the Team Lead to help improve processes.

Qualifications

• Bachelor’s degree preferred.
• 3–4 years of experience in customer support, preferably in e-commerce or retail.
• Excellent written and spoken English communication skills.
• Strong problem-solving abilities and attention to detail.
• Experience with CRM or helpdesk systems

A customer-first mindset and ability to stay calm under pressure.