Customer Care Executive

·        Handle inbound calls, emails, and chats to assist customers with queries.

·        Provide accurate information about products, services, and policies.

·        Resolve customer complaints efficiently and escalate complex issues when necessary.

·        Follow up with customers to ensure their concerns are addressed.

·        Collaborate with internal teams (sales, technical, operations) to deliver solutions.

·        Meet performance metrics such as response time, resolution rate, and customer satisfaction scores.