Customer Care Executive

Job Summary: 

Inbound customer service

Broad Responsibilities/ Major Deliverables: 

·        Handling customer calls, for assisting them with resolution of their queries and doubts

·        Listening to and understanding the customer’s requirements

·        Provide product / service details & benefits to Customers

·        Providing end to end solutions to the customer

·        Asking the correct questions – probing and prompting the customer wherever required

·        Timely and accurate capturing all the information given by the customer

·        Timely follow up with Brands as per Escalation matrix till closure

·        Staying current with knowledge of products/ processes & services offered by the client·        Ensure full adherence to all the quality parameters and SOP·        Cooperate with other Team members, SMEs and Team Leaders.·        Ensure 100% adherence to schedule·        Escalating the call to the team leader / manager, wherever desirable

·        Handling irate / demanding customers where necessary, in a tactical manner

·        Salary would be 15,000 In hand

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MINIMUM SKILLS REQUIRED:

Qualifications

Requires

a minimum of 10+2 or HSC or Graduate

Experience

Fresher’s/0-6

months in service industry

Age

18

years onwards

Technical

Skills

Good Typing Skills -

Min of 15 WPM /75 % Accuracy

adept at operating computers & familiarity with Internet is desired

Aptitude

Process

orientation, Systems thinking.

Key Competencies

Average/

Good communication skills depending on process, have pleasing telephone

etiquettes, Customer focus, and willingness to learn.

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LANGUAGE SPECIFICATION: English & Hindi in general and the local language of that particular region