Customer Experience - Resident Engineer

Key Deliverables

• Airtel Custodian - Act like L1 escalations desk for customer
• Giving Onsite support (Live testing, Device Issue, Link Monitor)
• M2M Solution testing with sample SIM card
• Maintaining and sharing daily update with all stake holders on open points
• Align service tickets to engineers and tracking progress of work
• Delivery of third party media/bandwidth/Hardware
• Initiating network surveys on problematic locations
• Logging Ticket with Airtel and coordination for Troubleshooting
• Circle Network TAT is freeze

Skills Required

• Good understanding of IoT, MPLS products along with Network Layer understanding
• Excellent relationship management with customer, cross functional team
• Good  written and verbal communication skills
• Can do attitude & problem solving skills
• Result Orientation