Technical Engineer
Airtel
Technical Engineer
Airtel
Pune
Not disclosed
Job Details
Job Description
Customer Experience - Resident Engineer
Key Deliverables
- Airtel Custodian - Act like L1 escalations desk for customer
- Giving Onsite support (Live testing, Device Issue, Link Monitor)
- M2M Solution testing with sample SIM card
- Maintaining and sharing daily update with all stake holders on open points
- Align service tickets to engineers and tracking progress of work
- Delivery of third party media/bandwidth/Hardware
- Initiating network surveys on problematic locations
- Logging Ticket with Airtel and coordination for Troubleshooting
- Circle Network TAT is freeze
Skills Required
- Good understanding of IoT, MPLS products along with Network Layer understanding
- Excellent relationship management with customer, cross functional team
- Good written and verbal communication skills
- Can do attitude & problem solving skills
- Result Orientation
Job role
Work location
Pune, MH-Pune-Swargate, Bharti Airtel Limited, A Wing 1st Floor Vega Centre, PUNE, MAHARASHTRA, India
Department
IT & Information Security
Role / Category
IT Security
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 1 year
About company
Name
Airtel
Job posted by Airtel
This job has expired