Customer Relation Excecutive/ Telecaller

Dear Job Seeker,

We are hiring Customer Relations Executive for Baner location.

Position - Customer Relations Executive

Experience - 1 to 4yrs

Salary - 14k to 20k

Location - Baner

Job Description:

Handle inbound and outbound calls professionally and efficiently

Respond to patient and family inquiries regarding services, admissions, and facilities

Provide accurate information about treatment programs and processes

Coordinate with the clinical and admissions team for patient follow-ups

Maintain call records, inquiry logs, and follow-up details

Assist in patient admission coordination and documentation

Build and maintain positive relationships with patients and their families

Follow up with prospective leads and referrals

Address basic concerns and escalate issues when required

Ensure confidentiality and sensitivity while handling patient information

Qualifications:

Graduate in any field (preferred: Psychology / Social Work / Healthcare / Business)

Prior experience in telecalling / customer support / healthcare coordination preferred

Freshers with good communication skills may also apply.

Skills Required:

Excellent communication and interpersonal skills

Strong listening and empathy skills

Basic knowledge of MS Office / CRM systems

Ability to handle sensitive situations professionally

Good organizational and follow-up skills

Remuneration:

Salary: As per industry standards

Food and accommodation (if residential role)

Additional Requirements:

Willingness to work in a rehabilitation / healthcare environment

Ability to manage high call volumes and patient interactions

Flexible and team-oriented approach

Benefits:

Cell phone reimbursement

Food provided

Paid sick time

Paid time off

Provident Fund