Customer Relationship Officer

• Customer Support & Complaints: Promptly address and resolve customer issues or complaints to maintain satisfaction.
• Relationship Building: Develop strong, trust-based relationships with clients to encourage repeat business and referrals.
• Communication: Act as the main point of contact, keeping clients informed about products, services, and company updates.
• Data Management: Maintain accurate, up-to-date customer records in the CRM database.
• Feedback & Strategy: Monitor customer feedback and data to help improve company services and support.
• Sales Support: Work with sales teams to generate leads and convert inquiries into business. Indeed +8

Required Skills and Qualifications:

• Interpersonal Skills: Excellent communication and, in many cases, negotiation abilities.
• Problem-Solving: Ability to analyze situations and provide effective solutions to customer complaints.
• Technical Skills: Proficiency in CRM software and, occasionally, MS Office.
• Experience: Often requires 0–5 years in customer service, sales, or account management.
• Contact No HR.Nana Sir- 8080639493